Terms & Conditions

These Terms apply to all services and products supplied by us, whether booked through the Site, by phone, by WhatsApp, in person at the Store, or through any other channel we operate. You confirm that you are at least 18 years old, or that you have the permission of a parent or guardian to book and attend a session.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it.

We provide pet grooming and spa services, including dog and cat grooming, jacuzzi and bubble spa baths, wellness and massage, bath and blow dry, nail trimming and hygiene care, de-shedding and de-matting, and grooming packages, together with a pet shop selling pet products. Service descriptions on the Site are indicative and may be updated from time to time.

The Site is an information and booking channel. A confirmed booking creates an agreement between you and us for the service described in the confirmation, subject to these Terms.

Bookings can be made through the booking form on the Site, by phone, or by WhatsApp. We confirm bookings during store hours (10:00 AM to 9:00 PM, seven days a week). A booking is confirmed when we confirm it to you by phone or WhatsApp.

We recommend booking in advance, especially for weekends and holidays. Walk-in sessions are subject to availability and may require waiting time.

If you need to reschedule, please tell us as early as possible. Rescheduling within the same day is not possible once a session has started.

Prices published on the Site or packages page are starting prices. The final price for a grooming or spa session depends on your pet's breed, size, coat length and condition, and any add-ons you choose. We assess the coat and health condition at the start of the session and give you a final quote before any work begins.

We will not add services, add-ons or charges to your session without telling you first and obtaining your agreement. Where you have chosen a package, the package terms (including what is included and any validity period) form part of these Terms.

Unless a deposit or advance payment is agreed at the time of booking, you pay at the Store after the session. We accept the payment methods displayed at the Store. A tax invoice is issued for every paid service as required by law.

We may change prices at any time. Changes do not affect sessions already confirmed, unless required by law.

We groom only pets that are healthy enough for grooming, or whose conditions we have agreed to handle. Before the session you must tell us, and our staff will ask you to confirm:

• any skin conditions, injuries, allergies, sensitivities or recent surgery
• any ongoing illness, medication, or veterinary treatment
• whether your pet is elderly, pregnant, very young, or has known heart, respiratory or joint problems
• any history of aggression, anxiety, fear or difficulty during grooming
• vaccination status, which must be current
• any change in behaviour or health since your pet's last visit

If, during the session, we reasonably believe that a pet's condition requires veterinary attention, or that continuing would cause distress or injury, we may pause or stop the session and recommend a veterinarian. You authorise us to use our professional judgment in such cases. We are groomers, not veterinarians; grooming is not a substitute for veterinary care, and nothing we do or say on the Site is veterinary advice.

Grooming carries inherent risks, particularly for heavily matted coats, elderly pets, pets with undiagnosed conditions, and pets that move suddenly during handling. Where a coat is severely matted, it may be necessary to shave the coat close to the skin; shaving can reveal underlying skin conditions and may cause razor irritation or injury. If shaving is necessary, we will inform you before proceeding and you may choose to end the session instead.

You acknowledge that we cannot guarantee a grooming outcome, including a specific look, and that the final result depends on your pet's coat, temperament and condition.

You confirm that the pet you bring is yours, or that you have the owner's express permission to book and attend the session. You are responsible for the accuracy of the information you give us about your pet, and you agree to correct it if it changes before the session.

You agree to keep your pet's vaccinations current and to inform us of any health or behaviour changes. You are responsible for your pet's actions and any damage your pet causes to our premises, staff or other customers' pets, to the extent permitted by law.

If a minor attends with a pet, they must be accompanied by an adult.

You may cancel or reschedule a booking free of charge at any time before the session, and we encourage you to let us know as early as possible so we can offer the slot to another pet.

If you do not attend a confirmed session without notice (a no-show), or cancel on the day of the session without a valid reason, we record the missed session. Repeated no-shows or last-minute cancellations may result in us requiring an advance payment to secure future bookings, or declining future bookings. No charge is made for a first missed session, and we never charge for missed sessions where you have given us notice before the session starts.

Services: Because a grooming session is delivered in full at the time of attendance, completed sessions are non-refundable. If we cancel a confirmed session, we will reschedule it or, if you prefer, refund any amount you have paid in advance in full.

Prepaid and package bookings: If you have paid in advance (including package or subscription purchases) and you cancel before the session or the package is unused, we will refund the unused balance within 7 to 10 business days, minus any sessions or services already delivered. Partially used packages are refunded pro rata for the unused portion. If the package has a stated validity period, sessions not used within that period are forfeited unless the expiry is due to our cancellation.

Products: Unused, unopened products in their original packaging can be returned or exchanged at the Store within 7 days of purchase with the original receipt. Products that are consumable, perishable, or intended for intimate hygiene use (including food, treats, chews, opened products, and hygiene and grooming consumables) cannot be returned for hygiene and safety reasons unless they are defective or damaged. Defective products are replaced or refunded in accordance with applicable consumer law.

Refunds are made to the original payment method where possible, or by bank transfer to the account you provide. Refunds do not include any delivery or convenience charges unless required by law.

Products sold in our pet shop are subject to the manufacturer's instructions and warranties. We do not warrant the suitability of any product for a particular pet; you are responsible for choosing products appropriate for your pet and following usage instructions. Product descriptions, images and availability may change without notice, and we may correct pricing errors.

We may photograph or film your pet during a session for our records, gallery, social media or testimonials. We will ask for your consent before using any photo or video publicly, and you may withdraw that consent at any time. Reviews you post on Google or other platforms are public content governed by those platforms' terms; we may display them on the Site as published.

You agree to use the Site lawfully and not to: attempt to gain unauthorised access to the Site or its systems; submit false or misleading information; interfere with the Site's operation; scrape, mine or automatically extract content; or use the Site in a way that breaches Indian law.

All content on the Site, including text, photographs, illustrations, logos, branding, and the Pawmiable name and marks, belongs to us or our licensors and is protected by intellectual property laws. You may view and download material for personal, non-commercial use only. You may not reproduce, distribute, or use any content for commercial purposes without our prior written permission.

We make reasonable efforts to keep the Site accurate and up to date, but we provide it on an "as is" and "as available" basis, without warranties of any kind, express or implied, to the extent permitted by law. Prices, availability, hours and service descriptions may change.

The Site contains links to third-party services, including Google, Instagram and WhatsApp. We are not responsible for the content, terms or practices of third-party platforms.

We take every reasonable care in handling your pet, and our groomers are trained in low-stress handling. However, grooming carries inherent risks, including to elderly pets, pets with undiagnosed conditions, heavily matted coats, and pets that react unpredictably. To the fullest extent permitted by law:

• Our total liability to you for any claim arising out of or in connection with a session or a product is limited to the amount you paid for that session or product.
• We are not liable for indirect, incidental, consequential or special damages, including loss of profits or loss of data, even if advised of the possibility.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, fraud, or gross negligence. Where a session is performed with professional care and without negligence, liability for risks inherent in grooming is excluded to the extent the law permits.

You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) false or inaccurate information you provide about your pet; (c) your pet's conduct at the Store; or (d) your use of the Site, in each case to the extent permitted by law.

Neither party is liable for delay or failure to perform obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, government orders, power or network failures, or other circumstances reasonably beyond our control. We will use reasonable efforts to reschedule affected sessions.

We may update these Terms from time to time. The date at the top of this page shows when they were last updated. Material changes will be communicated through the Site before they take effect. Continued use of the Site or our services after a change constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or our services is subject to the exclusive jurisdiction of the courts at Gurugram, Haryana. We will attempt to resolve any dispute amicably before formal proceedings.

For questions about these Terms, or to raise a grievance: contact@pawmiable.in, +91 99719 09459, or Ground Floor, CG 154/154-A, Conscient One Mall, Sector 109, Gurugram, Haryana 122006. We acknowledge complaints within 7 days and aim to resolve them within 30 days.